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  • How does Find an Opponent feature work?
    This feature helps you find an opponent for different sports. Please follow below steps:
    1. Register yourself as Team or Individual (We recommend you should register as team if you are interested in team sports like cricket or football and register as individual otherwise)
    2. Search for opponent for your relevant city, sports and date.
    3. Contact team/players which you find relevant in the search result page. If you don’t find any suitable match list your request on website.(Individuals/teams will approach you)
    4. Play match and after the match rate your opponent. You can rate your opponent by searching him on Groundwala by his mobile no.
  • How to maximize my chance of getting an opponent?
    Below are some of the best practice to find an opponent easily.
    1. Post complete and correct information. E.g. profile pic, your name; preferred location etc.
    2. If you have already booked a venue you are among the favorites.
    3. Post your request well in advance. E.g. atleast 4-5 days before the match day.
    4. Always ask your opponent to rate you after the match. A good review always help you find new opponents.
  • After posting my request I got an opponent through this section, now how should I stop other people to approach me?
    1. Once you found your preferred opponent to play with. Always put “Game On” icon for that particular request from your dashboard, with this interest notification sms will be stopped.
  • Which all sports are covered on Groundwala Platform?
    Ans: User can book venues for Cricket, Football, Badminton, Volleyball and box cricket (usually played on football turfs). We are coming up with other popular sports in India and will keep this section updated.
  • What is the booking date window? E.g. Can I book the slot one month in advance?
    Ans: Booking can be made only 10 days in advance and same day booking window is can be made upto 4 hr prior to match time. E.g. if today’s date is 1st Jan you can make booking for date range 2nd Jan to 7th Jan.
  • Can I make multiple bookings/bulk bookings?
    Ans: Booking can be made only 10 days in advance and same day booking window is can be made upto 4 hr prior to match time. E.g. if today’s date is 1st Jan you can make booking for date range 2nd Jan to 7th Jan.
  • What all payment methods are there?
    Ans: In our platform there are three methods of payment:
    1. Online Payment: Where you pay 100% of the slot price online at the time of booking.
    2. Cash on Ground: Where user pay 25% of the slot price online and balance on the match day in cash at the venue.
    3. Pay after Play: Where user don’t pay any thing online and 100% payment is done on match day at the venue. (For GW Pro Users Only)
  • How do I get booking confirmation after payment?
    Ans: After successful payment a booking confirmation e-mail and message is sent to your registered e-mail id and mobile no. with details of sports venue and booked slot.
  • What is the process of cancellation?
    Ans:
    1. Registered User: Can cancel the booking in my booking section in their dashboard.
    2. Guest User: Have to call to customer care and inform about cancellation.
    3. Booking of Cricket Grounds: 100% refund (by deducting payment gateway charges) will be made for all cancellation done before 48 Hrs from match day. No refunds if the cancellation is made in less 48 hrs from match day.
    4. Bookings other than Cricket Ground: 100% refund (by deducting payment gateway charges) will be made for all cancellation done before 4 Hrs from match start time. No refunds if the cancellation is made in less than 4 hrs from match start time.
  • What happen In case of No Show? E.g. I/we could not turn up on match day due to unavoidable circumstances.
    Ans: This is the last thing facility manager expects from teams/players hence please avoid this situation. Our team keeps a track on such instance and there can be penalty in your next booking
  • How Tournament section helps a sports enthusiast?
    Ans: Tournament section is yet another endeavor of Groundwala to make recreational sports accessible and hassle free for sports enthusiast. This section seamlessly connects sports enthusiasts to corporate tournament organizers. All upcoming non corporate and corporate sports event happening in the city are listed here. We do a due diligence of organizer at our level and only credible sports event organizers are listed in this section.
  • Which all type of tournaments are listed in this section?
    Ans: We list all armature sports event on our platform. So whether it college tournament, open tournament, corporate tournament or even.
  • Can I register in tournament through Groundwala?
    Ans: Yes off course, you can register in all tournaments which are available for registration, by filling up registration form and by paying entry fees on Groundwala using multiple payment options including credit cards, e-wallets and cash.
  • What if I registered in a tournament and it is postponed or cancelled by tournament organizer?
    Ans: If you have registered in the tournament on our platform we keep you updated with any change in dates and cancellation. Your payment is safe with us in case of cancellation from organizer’s end.
  • What if I want to cancel my participation?
    Ans: In case of cancellation of registration from users end, the refund policy will vary and depend on the tournament organizer’s terms & condition.
  • What is the significance of show interest button?
    Ans: If you are browsing through any open tournament or corporate tournament and thinks this is of your interest and you would like to know more about this tournament. Just click this button, our team will reach you over phone or e-mail with more details.